Recent Metro Supply Chain research showed that kiosk technology plays a vital role in digital transformation strategies for Canadian organizations. Kiosks encompass technology such as check-in terminals, retail self-checkouts, ATMs, smart parcel lockers, vending machines, fast-food ordering terminals, wayfinding maps, etc. 77% of the businesses surveyed planned to include kiosk technology in their operations within the next five years. Self-service technologies allow businesses to create better customer experiences through seamless contact.
Benefits of kiosks
One of the challenges of deploying kiosk technology is the complex nature of managing multiple vendors who are involved with the project. At Metro Supply Chain we simplify and streamline your projects by providing comprehensive coast-to-coast kiosk solutions including project management, installation, maintenance, repair, and parts management; all from one integrated partner.
Metro Supply Chain is one of Canada’s leading 3PL service providers with national coverage to deliver end-to-end kiosk management services. Here we explain how partnering with Metro Supply Chain can streamline your kiosk logistics management for seamless national installation, implementation, and ongoing kiosk maintenance.
Streamlining kiosk logistics with an integrated 3PL partner
A centralized kiosk logistics provider like Metro Supply Chain ensures your kiosk solution reaches your end user with limited disruption and reduced costs. End-to-end project planning and management from one provider keeps your kiosk program on time and on budget, with seamless communication through one main point of contact. This means you’ll have less vendors to manage and less touch-points, which can improve lead times and reduce risks.
As your 3PL partner, Metro Supply Chain’s comprehensive kiosk management solutions offer the following expert advantages:
- National coverage: Our coast-to-coast network of warehousing, transportation, and forward stocking services includes 32+ distribution centers across Canada and 35+ forward-stocking critical parts locations to reach 94% of Canada’s population within 4 hours. We also have 10+ white glove facilities to meet your needs.
- Strategic expertise: We are specialists within the self-service technology industry and one of Canada’s leading providers of strategic technology supply chain solutions. Our 46 years of experience and intimate knowledge of the industry trends enables us to best serve our clients and their customers.
- Responsive field services: Metro Supply Chain’s field services include break/fix, swap, assembly, install, network set-up, training, and demo. Our in-house, locally situated technicians fix issues on site, which maximizes uptime and eliminates the potential risk and extra cost of working with multiple vendors. We also offer best-in-class customer service and 24/7 bi-lingual support.
- True end-to-end project management: When we say end-to-end, we mean end-to-end. As your kiosk logistics partner we manage logistics, maintenance, installation, repairs, and parts management.
- Canadian Market Insights: Metro Supply Chain’s Canadian market experts proactively advise on the best, most efficient roll-out process based on local infrastructure and geography.
Benefits of partnering with an end-to-end 3PL service provider for kiosk logistics
With a single logistics expert, you also have 24/7 access throughout your supply chain to in-house, local technicians ready to fix issues on-site. Also, your kiosk deployment is managed from start to finish, including:
- Project planning, design, and logistics management to ensure you have the most efficient and economical roll-out of your kiosks
- Warehousing management, staging and configuration
- Transportation and white glove delivery utilizing knowledge of the local infrastructure and geography to determine the most efficient delivery process
- Installation, configuration, testing, and training on the same day to limit the complexity of the process and reduce the time it takes to have your kiosks up and running
Once deployed, you continue to benefit from same-day critical parts delivery, kiosk repair, maintenance, end-to-end ticket management, and 24/7 technical support.
With a single, national 3PL partner to oversee your kiosk management and deployment, you gain peace of mind. Using a proven, streamlined process that ensures efficient, cost-effective deployment, you can deploy kiosks to improve customer/visitor experience and employee productivity. Highly trained, professional teams deliver, install, assemble, and configure your kiosks and will even provide basic training to your customer so they understand how the technology works. All equipment is handled with the utmost care and expertise by Metro Supply Chain’s white glove service team trained to perform complex, specialty delivery, and installments, specializing in kiosk deployment.
Tap into Metro Supply Chain’s extensive network, robust portfolio of services and years of expertise that deliver a competitive edge for your kiosk business.
