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White Glove Delivery Services

Protect valuable products with premium white glove delivery services

Ensure your complex and high-value shipments are delivered with precision and care with Metro Supply Chain’s dedicated trucks and experienced teams.

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Handling your high-value products with care

Our skilled teams ensure the safe delivery, installation, assembly and configuration of your delicate, large or specialized shipments, and provide end-user training when required. 

Choose Metro Supply Chain’s white glove delivery

professional_delivery

Professional delivery teams you can rely on

Metro Supply Chain’s skilled multi-person white glove teams offer specialized services, including expert wrapping, delivery, assembly, configuration and testing of equipment (even oversized items), and the removal of equipment from customer sites.

security

Added security and enhanced safety measures

Ensure your shipments arrive safely with Metro Supply Chain's white glove delivery solutions. Certified for high-security operations, our teams follow stringent security protocols.

booking_portal

Easy-to-use online booking portal

Easily schedule all your white glove services through our user-friendly online booking platform.

communication

Efficient, real-time communication

Rely on our GPS technology to accurately track your shipment’s location and estimated arrival time.

performance_management

Exceptional performance management

Use our performance management and analytics tools to track your service level metrics. Our bilingual account managers provide prompt support and will adjust services to maintain top standards.

specialty_trucks

Specialty trucks and delivery equipment

Experience nationwide coverage with our fleet of specialized trucks, delivery equipment and trained driver teams. From lift gates to cranes, stair navigation, heavy lifting capabilities and air ride transportation, our solutions suit all cargo.

route_optimization

Lower costs with route optimization

Enhance productivity with our route optimization technology, which leverages real-time data to decrease driving distances and minimize fuel expenses.

value_add_support

Value-added support

Enhance your experience with additional white glove services, offering blanket wrap, site surveys, crated shipments, on-site installation, setup, assembly and more.

professional_delivery

Professional delivery teams you can rely on

Metro Supply Chain’s skilled multi-person white glove teams offer specialized services, including expert wrapping, delivery, assembly, configuration and testing of equipment (even oversized items), and the removal of equipment from customer sites.

security

Added security and enhanced safety measures

Ensure your shipments arrive safely with Metro Supply Chain's white glove delivery solutions. Certified for high-security operations, our teams follow stringent security protocols.

booking_portal

Easy-to-use online booking portal

Easily schedule all your white glove services through our user-friendly online booking platform.

communication

Efficient, real-time communication

Rely on our GPS technology to accurately track your shipment’s location and estimated arrival time.

performance_management

Exceptional performance management

Use our performance management and analytics tools to track your service level metrics. Our bilingual account managers provide prompt support and will adjust services to maintain top standards.

specialty_trucks

Specialty trucks and delivery equipment

Experience nationwide coverage with our fleet of specialized trucks, delivery equipment and trained driver teams. From lift gates to cranes, stair navigation, heavy lifting capabilities and air ride transportation, our solutions suit all cargo.

route_optimization

Lower costs with route optimization

Enhance productivity with our route optimization technology, which leverages real-time data to decrease driving distances and minimize fuel expenses.

value_add_support

Value-added support

Enhance your experience with additional white glove services, offering blanket wrap, site surveys, crated shipments, on-site installation, setup, assembly and more.

Big or small, Metro Supply Chain delivers it all

  • Retail kiosks
  • Parcel lockers
  • ATM deliveries & installation
  • High-volume printing machines
  • Corporate and medical office furniture
  • Medium/large size medical equipment

Frequently-asked white glove delivery service questions

What is white glove delivery and what services are included?

White glove delivery is a premium delivery service that provides a high level of care and attention to detail to your high value shipments. This includes services such as professional delivery teams, site-surveys, crated shipments, blanket wraps, on-site delivery, assembly, installation, configuration and removal of packaging materials. Additional white glove delivery services include added security and enhanced safety measures, online booking portals, real-time communication and tracking updates, performance management and business analytics tools, bilingual service and route optimization technology.

How is white glove delivery different from standard delivery services?

White glove delivery services go above and beyond standard delivery services and have the expertise to deliver unique, high-value or oversized items. While standard delivery services typically involve dropping off packages at a customer’s doorstep, white glove delivery services provide a higher level of service for residential and commercial clients such as setting up and installing products on-site.

What types of items require white glove delivery services?

White glove delivery services are often used for high-value or fragile items, such as retail kiosks, parcel lockers, large medical equipment or corporate and medical office furniture. These items require special care and attention during delivery and installation, and white glove delivery providers have the expertise and equipment to ensure safe and secure transport and handling.

How do I choose the right white glove delivery provider for my needs?

When choosing a white glove delivery provider, it’s important to consider factors such as experience, expertise, reputation and service offerings. Look for a provider with experience in your industry, a strong reputation for reliability and customer service, and a wide range of service offerings to meet your specific needs. Expert White Glove service providers should offer professional delivery teams, added security and enhanced safety measures, online booking portals, real-time communication and tracking, performance management and business analytics tools and route optimization technology.

What precautions are taken during a white glove delivery to protect items and the property?

Pre-delivery inspections are conducted to ensure that the items being delivered are in good condition and ready for transport. Your service provider may also offer pre-configuration services. Items are professionally packed to ensure that they are protected during transit. Special equipment such as dollies, ramps, straps and even cranes may be used to move items without causing damage.

Want to know more?

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