Multi-Year Accessibility Plan

Our Commitment to Accessibility

Metro Supply Chain Inc. (MSC) will strive to set good examples in accessibility for the entire industry and strive to meet the standards set forth in the Accessibility for Ontarians with Disabilities Act (AODA). As the leading 3PL provider in Ontario, Canada, MSC is making every effort to make the services that it provides fully accessible to employees and clients with disabilities. Both as an employer of choice and a provider of logistics and supply chain solutions, MSC is committed to making emergency information publicly available to employees and clients in accessible formats upon request. Our employees with disabilities will also be furnished with customized emergency response information when necessary.

Metro Supply Chain Inc. is committed to treating everyone in a way that allows them to maintain their dignity and independence. For this reason, we have developed this Multi-Year Accessibility Plan to ensure that we comply with the policy commitments under the AODA and to improve our accessibility overall. This plan is a road map to help remove the accessibility barriers in our organization as we believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility:

Integrated Accessibility Standards Regulation (IASR)

  • Training
    MSC ensures that all employees and persons who deliver services on behalf of the organization, receive training on the IASR requirements and the Human Rights Code as it pertains to people with disabilities. A record of the training provided is kept, including the dates it occurred and the number of employees, volunteers and/or contractors that were trained
  • Information & Communication

    • Feedback – feedback forms will be made available in the accessible formats once requested by persons with disabilities with accompanying communication supports
    • Emergency procedure, plans or public safety information – MSC’s Emergency Response Plan and Sign Off Form for persons requiring personal assistance during an emergency is available and will be provided in accessibility format upon request
    • Accessible websites and web content MSC – MSC’s website and web content is in conformance with WCAG 2.0 Level AA. Our intranet and other platforms are frequently being modified and improved to accommodate growing business needs and will gradually conform to WCAG 2.0 Level AA accessibility compliance
  • Employment Standards

    • Recruitment & Selection – MSC notifies job applicants who are shortlisted for interviewing, assessments or testing that accessibility accommodations are available upon request. If the applicant requests accommodation, Human Resources will arrange for the provision of the requested accommodation in a manner that considers the applicant’s accessibility needs
    • Return to Work Process – An individual accommodation & return to work plan is in place to accommodate MSC employees with disabilities who have been absent and require disability-related accommodations to return to work
    • Performance Management – The accessibility needs of our employees with disabilities including any individual accommodation plans is considered through our 30-60-90- and fiscal year performance management process
    • Career Development & Advancement – MSC considers the accessibility needs of its employees with disabilities including any individual accommodation plan when providing career development and advancement opportunities via our Management Accelerated Program and Tuition Reimbursement Program
    • Redeployment – MSC considers accommodation for disabled employees not only during redeployment but transfers and promotions
  • Design of Public Spaces (Facility Environments)

    • Exterior path of travel, application + general obligation, technical requirements for ramps, stairs, curbs – MSC’s facilities are designed for pedestrian travel and intends to serve a functional purpose. Ramps, stairs, and various curbs are constructed and if further development is required. MSC will follow the measurements and guidelines set out in this standard for exterior paths of our facility environments
    • Off-street parking, application + exceptions (Parking for Delivery Vehicles), accessibility parking spaces (Type A & B) including minimum number of spaces & ratio, access aisles (space, width, length, lines), signage – Except for parking designated for fleet, MSC shall ensure that all the above accommodation requirements are met when constructing or renovating parking lots for all sites/warehouses. MSC’s facilities have been built in accordance with the building codes of the relevant municipalities. The Building Code has included barrier-free design provisions since 1975. To this extent, MSC is involved in extensive renovations to existing facilities, and ensures compliance with current code requirements

Additional Information
If additional information is required on this accessibility plan and any other accessible resources put in place by MSC please contact our Accessibility Team at:

Accessible formats of this document are available upon request.