About HPE:
Hewlett Packard Enterprise (HPE) is an American multinational information technology company that provides IT equipment and services to enterprise, commercial, and public sector customers. Their solutions include hardware such as servers, storage, networking, as well as various IT services such as support, managed services, consulting, and cloud services.
HPE Relocation Services is a division of HPE that provides services to physically relocate customer’s HPE branded, and non-HPE branded high-value, critical IT infrastructure and equipment. To offer this service HPE needed to find a reliable relocation move partner with expertise in handling sensitive equipment across various locations, including local, national, and international moves with the utmost care. They also needed an experienced white glove service provider who understood their specialized requirements and handling and could collaborate closely with their team to ensure the best relocation solutions for their customers.
Metro Supply Chain’s White Glove Services:
The consistent delivery of exceptional customer satisfaction and the ability to handle critical and sensitive IT infrastructure were crucial factors in HPE choosing to partner with Metro Supply Chain White Glove. Metro Supply Chain’s partnership with HPE Relocation service focuses on supporting customers across Canada who require transportation for complex moves of high-value products such as IT racks, servers, and associated components. Metro Supply Chain White Glove has been the preferred white glove partner for HPE for over 20 years, providing services for short or long-haul moves during business hours, weeknights, and weekends.
Metro Supply Chain assists with the planning and execution of these white glove projects, which begins with assessing the complexity of the move, and the resources needed based on extensive knowledge of the client and services needed. From here Metro Supply Chain’s team will advise on specific timing in order to meet deadlines, schedule the crew and any special escorts, book the necessary equipment, etc. Metro Supply Chain regularly communicates with HPE to ensure everything is in place for their team and both parties have full visibility of the project.
Metro Supply Chain ensures quality services by using their own specialty trucks, delivery equipment, and driver teams for deliveries nationwide. From lift gates to cranes, stairs, heavy lifting, and air ride transportation equipment, Metro Supply Chain has transportation solutions to suit all types of valuable cargo for HPE. Metro Supply Chain’s white glove teams also implements strict security measures and systems and are high-security certified.
“Metro Supply Chain White Glove has been our go-to white glove service provider for many years and distinguished itself by providing a high-level of professional expertise and experience. Metro Supply Chain fully understands HPE’s needs and requirements, working closely with us to devise the best relocation solutions for our customers.” – Yad Banga, Information Systems Architect, HPE Services
Partnering to provide exceptional customer service:
The successful partnership has flourished due to the exceptional customer service provided by Metro Supply Chain and the strong relationship between HPE and the Metro Supply Chain team. Metro Supply Chain provides a high-level of professional experience in white glove services that perfectly aligned with HPE’s requirements. “I was most impressed with the genuine honesty, integrity, and unmatched collaboration, care, and attention to detail Metro Supply Chain provides us with when creating our relocation solution for our end customers,” says Yad Banga. “The care and attention to detail throughout each relocation process, from planning to execution, is commendable. The transparent and well-executed hand-off to the Metro Supply Chain-White Glove delivery teams across Canada further solidified HPE’s confidence in Metro Supply Chain’s capabilities.”
“HPE is more than just a client. Our collaboration over the years has fostered a deep understanding and mutual appreciation for each other’s businesses, and Metro Supply Chain is often given a seat at the decision-making table,” states Sebastien Boivin, Metro Supply Chain Account Manager. “Our relationship is built on trust and Metro Supply Chain is a pivotal part of their project management and client interactions. The shared understanding of our capabilities, intentions, and their expectations is precisely why they continue to engage Metro Supply Chain’s White Glove services.”
Since partnering with Metro Supply Chain, HPE has achieved high levels of customer satisfaction with every relocation project they have undertaken.
