Accessibility Policy
Our statement of commitment
Metro Supply Chain is committed to providing all people equal access to our goods, services, and facilities and treating everyone in a way that allows them to maintain their dignity and independence. We commit to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Metro Supply Chain is committed to the accessibility of our goods, services and facilities to people with disabilities.
Metro Supply Chain will strive at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services, allowing them to benefit from the same services, in the same place and in a similar way as other clients.
Metro Supply Chain is committed to meeting the needs of our clients, including people with disabilities and will do so in a timely manner.
Opportunities
Metro Supply Chain will give people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same products and services, in the same place and in a similar way as other clients.
Policy Development & Availability
Metro Supply Chain will maintain its accessibility policies in a written format. They will be available to the public and will be provided in an accessible format if it is requested.
Multi–year Accessibility Plan
Metro Supply Chain will maintain its multi-year accessibility plan. The plan will be reviewed and updated at least once every five years. It will should our organization’s commitment to removing barriers and preventing new ones. We will make it available to the public and provide it in an accessible format when requested.
Information and Communications
When providing information to, or communicating with, a person with a disability, we will provide, on request, the information and communication in an accessible format or with a communication support. We will work in consultation with the person with the disability to provide them with the information in a manner that takes into account the person’s disability.
Accessible Website
We are committed to working towards an accessible website and website content that will comply with the World Wide Web Consortium Web Content Accessibility Guidelines initially at Level A and moving towards Level AA standards.
Employment
Our employment practices will include notification of the availability of accommodation for applicants with disabilities, as well as supports for staff with disabilities. Where employee needs dictate, we will provide individualized workplace emergency response information to employees who have a disability. Our performance management and career development processes will take into account the accessibility needs of its employees with disabilities.
Documented Individual Accommodation Plans
Our process for the development of documented individual accommodation plans includes
- How we include the employee in the development of the plan
- How we consider the employee on an individual basis
- How we would proceed in getting a medical or other expert’s opinion on the accommodation of the employee and at our own expense
- How other representatives or agents may or may not be involved
- How the employee’s personal information will be protected
- How often the plan will be reviewed and how it will be done
- How the plan will be provided in a format that respects individual’ s needs due to a disability
Return to Work Process
Our process for the development of a return to work process for employees with disabilities who have been absent due to their disability and require accommodations to return to work will:
Outline the steps we will take to facilitate the employee’ s return to work
Use their individual accommodation plan -where it exists- as part of the process
Training
Metro Supply Chain will provide training to:
- Employees
- Volunteers
- Persons involved in developing policies for our organization
- All others who provide goods, services or facilities on behalf of our organization
Training will cover:
- Accessibility requirements from the Integrated Accessibility Regulation and Accessible Customer Service Standard
- How the Human Rights Code pertains to persons with disabilities
- Changes that are made to the accessibility policies
Multi-Year Accessibility Plan
Our Commitment to Accessibility
Metro Supply Chain Inc. will strive to set good examples in accessibility for the entire industry and strive to meet the standards set forth in the Accessibility for Ontarians with Disabilities Act (AODA). As the leading 3PL provider in Ontario, Canada, MSC is making every effort to make the services that it provides fully accessible to employees and clients with disabilities. Both as an employer of choice and a provider of logistics and supply chain solutions, Metro Supply Chain is committed to making emergency information publicly available to employees and clients in accessible formats upon request. Our employees with disabilities will also be furnished with customized emergency response information when necessary.
Metro Supply Chain Inc. is committed to treating everyone in a way that allows them to maintain their dignity and independence. For this reason, we have developed this Multi-Year Accessibility Plan to ensure that we comply with the policy commitments under the AODA and to improve our accessibility overall. This plan is a road map to help remove the accessibility barriers in our organization as we believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility:
Integrated Accessibility Standards Regulation (IASR)
Training
Metro Supply Chain ensures that all employees and persons who deliver services on behalf of the organization, receive training on the IASR requirements and the Human Rights Code as it pertains to people with disabilities. A record of the training provided is kept, including the dates it occurred and the number of employees, volunteers and/or contractors that were trained
Information & Communication
Feedback – feedback forms will be made available in the accessible formats once requested by persons with disabilities with accompanying communication supports
Emergency procedure, plans or public safety information – Metro Supply Chain’s Emergency Response Plan and Sign Off Form for persons requiring personal assistance during an emergency is available and will be provided in accessibility format upon request
Accessible websites and web content Metro Supply Chain – Metro Supply Chain’s website and web content is in conformance with WCAG 2.0 Level AA. Our intranet and other platforms are frequently being modified and improved to accommodate growing business needs and will gradually conform to WCAG 2.0 Level AA accessibility compliance
Employment Standards
Recruitment & Selection – Metro Supply Chain notifies job applicants who are shortlisted for interviewing, assessments or testing that accessibility accommodations are available upon request. If the applicant requests accommodation, Human Resources will arrange for the provision of the requested accommodation in a manner that considers the applicant’s accessibility needs
Return to Work Process – An individual accommodation & return to work plan is in place to accommodate Metro Supply Chain employees with disabilities who have been absent and require disability-related accommodations to return to work
Performance Management – The accessibility needs of our employees with disabilities including any individual accommodation plans is considered through our 30-60-90- and fiscal year performance management process
Career Development & Advancement – Metro Supply Chain considers the accessibility needs of its employees with disabilities including any individual accommodation plan when providing career development and advancement opportunities via our Management
Accelerated Program and Tuition Reimbursement Program
Redeployment – Metro Supply Chain considers accommodation for disabled employees not only during redeployment but transfers and promotions
Design of Public Spaces (Facility Environments)
Exterior path of travel, application + general obligation, technical requirements for ramps, stairs, curbs – Metro Supply Chain’s facilities are designed for pedestrian travel and intends to serve a functional purpose. Ramps, stairs, and various curbs are constructed and if further development is required. MSC will follow the measurements and guidelines set out in this standard for exterior paths of our facility environments
Off-street parking, application + exceptions (Parking for Delivery Vehicles), accessibility parking spaces (Type A & B) including minimum number of spaces & ratio, access aisles (space, width, length, lines), signage – Except for parking designated for fleet, Metro Supply Chain shall ensure that all the above accommodation requirements are met when constructing or renovating parking lots for all sites/warehouses. Metro Supply Chain’s facilities have been built in accordance with the building codes of the relevant municipalities. The Building Code has included barrier-free design provisions since 1975. To this extent, Metro Supply Chain is involved in extensive renovations to existing facilities, and ensures compliance with current code requirements
Additional Information
If additional information is required on this accessibility plan and any other accessible resources put in place by Metro Supply Chain please contact our Accessibility Team at:
Email: accessibility@metroscg.com
Accessible formats of this document are available upon request.
