Operations Supervisor

Metro Logistics

JOB SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
  • Complete shift briefings to ensure the effective communication of relevant information to all employees.
  • Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
  • Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
  • Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
  • Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
  • On a daily basis approve all labour hours using ITR in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
  • Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
  • Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
  • Maintain a clean and safe work environment.
  • Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
  • Assumes additional related responsibilities as required.

EDUCATION/EXPERIENCE

  • Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
  • Five (5) years Distribution experience (3PL experience would be an asset)
  • At least two (2) years supervisory experience, preferably in a 3PL Operations role

 CORE COMPETENCIES:

  • Provide excellent Customer Service with effective customer interaction skills.
  • Ability to develop and maintain relationships with internal and external business partners.
  • Excellent communication skills both verbal and written.
  • Ability to prioritize work assignments.
  • Must be flexible and willing to work additional hours when required.
  • Excellent knowledge and experience with RF scanners.
  • Ability to make sound decisions independently to obtain desired results.
  • Excellent interpersonal skills and a proven leadership ability within a team environment
  • Able to create control tools through effective M.S. software applications knowledge primarily in excel & word.
  • Analytical skills with familiarity of financial reports.
  • Previous experience with warehouse systems such as Red Prairie a definite asset.

Metro Supply Chain Group welcomes and encourages applications from people with disabilities.  Accommodations will be provided upon request for candidates during the hiring process

 

 

To apply for this job email your details to careers@metroscg.com

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